Sage CRM Saleslogix Support
In order to deliver beyond your customer’s expectations, support professionals must have the tools to be able to resolve issues quickly, accurately, and effectively.
Sage CRM Saleslogix Support provides the advanced issue tracking and resolution tools as well as access to critical customer data – including products purchased, ticket and defect history, and maintenance contract status.
With a built-in, powerful self-service support module via the Web, you can reduce transaction costs and allow your customers around the world to get the support that they need…how they need it.
Streamline Support Center Activities – Sage CRM Saleslogix Support provides advanced issue-tracking and resolution tools, enabling you to exceed customer expectations.
Keep Critical Knowledge at Your Fingertips – The powerful SpeedSearch knowledge base in Sage CRM Saleslogix helps support professionals quickly locate resolutions to customer issues.
Help Customers Help Themselves – Reduce costs by empowering your customers to find they answers they need – when they need it. The Sage CRM Saleslogix Web Customer Portal puts the same intelligence used by our support team on your Web site.
Share Information with Sales and Marketing – A record of every support interaction is stored within each customer’s account history in Sage CRM Saleslogix, so employees from Sales and Marketing to Accounting and Finance can share a complete view of all account activity.
Look at these product benefits:
- Maximize effectiveness of support center interactions
- Reduce per transaction costs
- Deliver effective self-service solutions
- Gather and retain critical intelligence
- Build and enhance customer relationships
- Extend access to support resources globally
- Personalize the support experience
ACI Consulting offers unmatched sales, support and implementation of Sage CRM Saleslogix software and the Support application. Contact us now to learn more or set up a needs assessment meeting.