Sage CRM Saleslogix - Customer Service
Provide advanced issue tracking and resolution tools needed to quickly resolve customer questions, issues, and requests with the Sage CRM Saleslogix Customer Service module.
Each service ticket created contains detailed information including a unique ticket ID number, contact info, type, status, urgency, assignment, date required, and service contract details (if required). With the Customer Service module, you can:
- Find Critical Information and Resources Quickly – SpeedSearch, the powerful knowledge base search engine in Sage CRM Saleslogix, helps service professionals quickly locate resolutions.
- Manage for Maximum Productivity – The reporting capabilities in Sage CRM Saleslogix Customer Service helps managers capture and analyze customer service metrics to assess team effectiveness.
- Help Customers Help Themselves – Reduce costs while empowering customers to find the answers they need – online, at their convenience, with the Sage CRM Saleslogix Web Customer Portal.
- Integrate for a Complete Customer View – Sage CRM Saleslogix integrates with leading back-office applications so service reps can access key information, such as credit status, balance, and terms.
ACI Consulting offers unmatched sales, support and implementation of Sage CRM Saleslogix software and the Customer Service application. Contact us now to learn more or set up a needs assessment meeting.