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Managing Field Service and Dispatch
How you manage repair, maintenance, warranty or other field services can make or break your customer service and your bottom line. For software to be effective, it needs to be quick yet thorough and integrate with the rest of your systems.
Why go through the effort: When your service center has easy access to customer contracts, history, warranty information they can efficiently let the customer know what to expect and when to expect it.
Dispatch becomes quick with the right technicians going out on the right calls.And, you can track costs and profitability of your field service programs.
What’s involved: To get the benefits of an effective field service and dispatch system, you need comprehensive software implemented by specialists that understand your business and the nuances of these type of services.
The right software and vendor: We couple our expertise of software packages such as JobOps’ Field Service & Dispatch and its integration to Sage MAS 90, MAS 200 ERP software, with expert implementation and training. We get you up to speed quickly and effectively. This is involved work – don’t leave it to chance.
Some selected features of the JobOps Field Service and Dispatch Software:
- Quick service ticket creation
- Drag ‘n drop dispatch board
- Customer contracts, equipment history and warranty tracking
- Automatic generation of preventative maintenance orders
- Track costs against contracts
- Outlook integration
- Dashboard billing
